Editor Desk
Oct 12, 20161 min
The tech giant is sending thermally-insulated "return kits" to users who contacted the company about shipping back the faulty smartphone. The kit comes with a static shielding bag for the phone, which is then placed into a small box. That package then goes into a slightly bigger box, and ultimately a shipping box, before it's returned. The outermost box is lined with ceramic fiber paper designed to handle and contain extreme heat. The package also comes with safety gloves and assembly instructions.