Take the Honda (HMC) Civic, for instance. The 2016 Civic is an all-new, totally re-engineered model. Car critics loved it so much that it won the North American Car of the Year award in January, a prize given out by a jury of auto writers. But customers have experienced so many glitches and failures that the car ranked "Much worse than average" in the new dependability survey. But just because a car fares poorly on dependability doesn't mean that owners hate it. The Volvo XC90 SUV, which was name Motor Trend's SUV of the Year, is an example of that.

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